Terms of Service

1. Services

Brightway Cleaning, LLC provides professional commercial and residential cleaning services in the Dallas-Fort Worth metropolitan area. Our services are subject to availability and scheduling confirmation.

Service Quotes

Quotes provided through our website or by phone are estimates based on the information you provide. Final pricing may vary based on actual property conditions, square footage, and specific service requirements discovered during the initial visit.

Service Area

We serve the Dallas-Fort Worth Metroplex. Service availability may vary by location. Please contact us to confirm service availability in your area.

2. Scheduling and Cancellations

Appointments

Scheduled appointments require confirmation. We will make reasonable efforts to arrive within the scheduled time window. Delays may occur due to traffic, weather, or other unforeseen circumstances.

Cancellation Policy

• Cancellations made 24+ hours in advance: No charge
• Cancellations made less than 24 hours in advance: May be subject to a cancellation fee
• No-shows without prior notice: Full service fee may apply

Rescheduling

We accommodate rescheduling requests when possible. Please contact us as soon as possible if you need to change your appointment.

3. Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept major credit cards, checks, and electronic payments
• For recurring services, payment terms will be established in your service agreement
• Late payments may be subject to additional fees

4. Access and Property

You agree to provide safe and reasonable access to your property for our cleaning team. This includes:

• Clear pathways and work areas
• Access to water and electricity
• Securing pets during service
• Notifying us of any hazards or special considerations

5. Our Guarantee

We stand behind our work. If you are not satisfied with any aspect of our cleaning service, please contact us within 24 hours and we will address your concerns at no additional charge.

6. Insurance and Liability

Brightway Cleaning, LLC is fully licensed, bonded, and insured. Our insurance covers accidental damage caused by our team during service delivery.

• Please report any damage within 24 hours of service completion
• Pre-existing damage is not covered
• We are not responsible for items left in areas to be cleaned
• Liability is limited to the cost of repair or replacement at fair market value

7. Website Use

Our website is provided for informational purposes and to facilitate service requests. You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information
• Interfere with the website's operation

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Brightway Cleaning, LLC and is protected by copyright and trademark laws.

9. Limitation of Liability

To the maximum extent permitted by law, Brightway Cleaning, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

10. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Tarrant County, Texas.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any modifications.

12. Contact Information

For questions about these Terms, please contact us:

• Email: info@brightway-cleaning.com
• Phone: (817) 214-3435